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Privacy Policy

The privacy policy of our Multiagent Chat website is committed to protecting your personal data in accordance with the General Data Protection Law. We prioritize data security through efficient cybersecurity measures and may share data with trusted third parties for the outlined purposes. We use cookies to enhance your user experience, which can be managed in your browser settings. Please review this policy periodically for updates. Both you and Multiagent Chat are responsible for safeguarding the data you provide, and we adhere to guidelines set by the National Data Protection Authority. Contact us for any questions or to exercise your data subject rights. B2OCEANS S.A., also known as “B2OCEANS,” is fully committed to abiding by this Privacy Policy as the Data Controller.

1. What data do we collect about you and for what purpose?

Our website collects and uses some of your personal data in order to enable the provision of services and improve the user experience.

1.1. Personal data provided by the holder

  • Name
  • Email
  • WhatsApp

Purpose of data: Identification for better service.

1.2. Personal data collected automatically

  • IP
  • Device name
  • Operating System Version
  • Service Configuration
  • Page link
  • Date and time

Purpose of data: Identification to improve our service.

2. How do we collect your data?

In this sense, the collection of your personal data occurs as follows:

  • Contact form on website
  • Data logs

In case of an error on our website or partner tools, data logs may include information such as the device’s IP address, device name, operating system version, website configuration when using our service, time and date of your use of the Service and other statistics.

2.1. Consent

It is based on your consent that we process your personal data. Consent is the free, informed and unequivocal expression by which you authorize MULTIAGENT CHAT to process your data.

Therefore, in accordance with the General Data Protection Law, your data will only be collected, processed and stored with prior and express consent.

Your consent will be obtained specifically for each purpose described above, demonstrating MULTIAGENT CHAT’s commitment to transparency and good faith towards its users/clients, following the relevant legislative regulations.

By using MULTIAGENT CHAT services and providing your personal data, you are aware of and consent to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them.

At any time and at no cost, you may revoke your consent.

It is important to highlight that revoking consent for data processing may result in the impossibility of adequate performance of some functionality of the website that depends on the operation. Such consequences will be informed in advance.

3. What are your rights?

MULTIAGENT CHAT assures its users/clients of their rights provided for in article 18 of the General Data Protection Law. This way, you can, free of charge and at any time:

  • Confirm the existence of data processing, in a simplified manner or in a clear and complete format. Access your data, being able to request it in a legible printed copy or electronically, secure and suitable.
  • Correct your data when requesting it to be edited, corrected or updated.
  • Limit your data when unnecessary, excessive or treated in non-compliance with legislation through anonymization, blocking or deletion.
  • Request the portability of your data, through a registration data report that MULTIAGENT CHAT processes regarding you.
  • Delete your data processed with your consent, except in cases provided for by law.
  • Revoke your consent, denying the processing of your data. Find out about the possibility of not providing your consent and the consequences of refusing it.

4. How can you exercise your rights as a holder?

To exercise your rights as a holder, you must contact MULTIAGENT CHAT through the following available means:

In order to guarantee your correct identification as the holder of the personal data subject to the request, we may request documents or other evidence that can prove your identity. In this case, you will be informed in advance.

5. How and for how long will your data be stored?

Your personal data collected by MULTIAGENT CHAT will be used and stored for as long as necessary to provide the service or for the purposes listed in this Privacy Policy to be achieved, considering the rights of data subjects and controllers.

In general, your data will be kept as long as the contractual relationship between you and MULTIAGENT CHAT continues. Once the personal data has been stored for a period of time, it will be deleted from our databases or anonymized, except in the cases legally provided for in article 16 of the general data protection law, namely:

I – compliance with legal or regulatory obligations by the controller;

II – study by a research body, guaranteeing, whenever possible, the anonymization of personal data;

III – transfer to a third party, provided that the data processing requirements set out in this Law are respected; or

IV – exclusive use by the controller, access by third parties is prohibited, and provided that the data is anonymized.

That is, personal information about you that is essential for complying with legal, judicial and administrative orders and/or for exercising the right to defense in judicial and administrative proceedings will be maintained, despite the deletion of other data.

The storage of data collected by MULTIAGENT CHAT reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions capable of guaranteeing the confidentiality, integrity and inviolability of your data. In addition, we also have security measures appropriate to the risks and control access to stored information.

6. What do we do to keep your data safe?

To keep your personal information safe, we use physical, electronic and managerial tools aimed at protecting your privacy.

We apply these tools taking into account the nature of the personal data collected, the context and purpose of the processing and the risks that possible violations would generate for the rights and freedoms of the holder of the data collected and processed.

Among the measures we adopted, we highlight the following:

  • Only authorized people have access to your personal data;
  • Access to your personal data is only done after a commitment to confidentiality;
  • Your personal data is stored in a safe and suitable environment.

MULTIAGENT CHAT is committed to adopting the best postures to avoid security incidents. However, it is necessary to highlight that no virtual page is entirely safe and risk-free. It is possible that, despite all our security protocols, problems that are solely the fault of third parties may occur, such as cyber attacks by hackers, or also as a result of the negligence or recklessness of the user/client themselves.

In the event of security incidents that may generate significant risk or damage to you or any of our users/clients, we will communicate to those affected and the National Data Protection Authority about what occurred, in accordance with the provisions of the General Data Protection Law. Data.

7. Who can your data be shared with?

In order to preserve your privacy, MULTIAGENT CHAT will not share your personal data with any unauthorized third party.

Your data may be shared with our commercial partners:

– Google™

They receive your data only to the extent necessary to provide the contracted services and our contracts are guided by the data protection standards of the legal system.

However, our partners have their own Privacy Policies, which may differ from this one. We recommend reading these documents, which you can access here:

Google™: https://policies.google.com/privacy

Furthermore, there are also other hypotheses in which your data may be shared, which are:

I – Legal determination, request, requisition or court order, with competent judicial, administrative or governmental authorities.

II – Case of corporate transactions, such as merger, acquisition and incorporation, automatically

III – Protection of the rights of (simplified business name) in any type of conflict, including those of a judicial nature.

7.1. International data transfer

Some of the third parties with whom we share your data may be located in or have facilities located in foreign countries. Under these conditions, in any case, your personal data will be subject to the General Data Protection Law.

In this sense, MULTIAGENT CHAT is committed to always adopting efficient cybersecurity and data protection standards, in the best efforts to guarantee and comply with legislative requirements.

By agreeing to this Privacy Policy, you agree to this sharing, which will take place in accordance with the purposes described in this instrument.

8. Cookies or browsing data

MULTIAGENT CHAT uses Cookies, which are text files sent by the platform to your computer and stored there, containing information related to website navigation. In short, Cookies are used to improve the user experience.

By accessing our website and consenting to the use of Cookies, you acknowledge and accept the use of a navigation data collection system with the use of Cookies on your device.

MULTIAGENT CHAT uses the following Cookies:

  • Session cookies: These are temporary until you leave the site;
  • Persistent cookies: They remain on the device for much longer or until they are manually deleted by the user.

You can, at any time and at no cost, change permissions, block or refuse Cookies. However, revoking consent for certain Cookies may prevent the correct functioning of some features of the platform.

To manage your browser’s cookies, simply do so directly in your browser settings, in the Cookies management area. You can access tutorials on the topic directly through the links below:

9. Changes to this Privacy Policy

The current version of the Privacy Policy was formulated and last updated on February 10, 2021.

We reserve the right to modify this Privacy Policy at any time, mainly to adapt to any changes made to our website or in legislation. We recommend that you review it frequently.

Any changes will come into effect as soon as they are published on our website and we will always notify you of the changes that have occurred.

By using our services and providing your personal data after such modifications, you consent to them.

10. Responsibility

MULTIAGENT CHAT provides for the responsibility of agents who act in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law.

We are committed to keeping this Privacy Policy updated, observing its provisions and ensuring compliance.

Furthermore, we are also committed to seeking technical and organizational conditions that are safely capable of protecting the entire data processing process.

If the National Data Protection Authority requires the adoption of measures in relation to data processing carried out by MULTIAGENT CHAT, we undertake to follow them.

10.1 Disclaimer

As mentioned in Topic 6, although we adopt high security standards in order to avoid incidents, no virtual page is entirely risk-free. In this sense, MULTIAGENT CHAT is not responsible for:

I – Any consequences arising from the negligence, recklessness or incompetence of users in relation to their individual data. We guarantee and are only responsible for the security of the data processing processes and the fulfillment of the purposes described in this instrument.

We emphasize that the user is responsible for the confidentiality of access data.

II – Malicious actions by third parties, such as hacker attacks, unless proven culpable or deliberate conduct by MULTIAGENT CHAT.

We emphasize that in the event of security incidents that may create significant risk or damage for you or any of our users/clients, we will inform those affected and the National Data Protection Authority about what happened and take the necessary measures.

III – Inaccuracy of the information entered by the user/client in the records necessary for the use of MULTIAGENT CHAT services; Any consequences arising from false information or information entered in bad faith are the sole responsibility of the user/client.

11. Data Protection Officer

MULTIAGENT CHAT provides the following means for you to contact us to exercise your rights as a holder:

If you have questions about this Privacy Policy or the personal data we process, you can contact our Personal Data Protection Officer through the following channels:

Form: https://www.b2oceans.com/contact

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